Yes! Our drivers graciously accept tips. Cash is preferred while we implement a card-friendly system.

As long as you contact us by phone or email and let us know that you're bringing your beloved skis with you, we'll be able to accommodate them!

Please contact our office by phone or email to discuss the possibility of you bringing your pet along with us.

We cannot guarantee that our Spokane-West Kootenay Winter Shuttle will arrive at the airport earlier than 11:30 am. For this reason, we encourage passengers booking with us to book their departing flights later than 2:00 pm local time.

We ask for your passport number during booking to verify that you have a valid passport.

We ask for your flight times in order to verify that we can get you to the airport on time for your departing flight. If you're arriving in Spokane and travelling north, your flight arrival time gives our driver an idea of how long they need to wait. Similarly, we use your flight number to track your flight in the event it is delayed in the air.

Flight delays and cancellations are difficult enough to deal with and we don't want to make them any more troublesome. If your flight is delayed or cancelled while you are on the ground, please contact us by phone and we'll work together to find a solution. If your flight is delayed in the air and you are unable to contact us, the shuttle will wait until 2:30 PM local time before departing. In the event your flight arrives after 2:30 PM, we can book you a seat on the next shuttle or refund your seat less a $25 admin fee.

We offer refunds on cancellation as per our cancellation policy below: - If you cancel your seat more than 14 days in advance, you will receive a full refund less a $25 cancellation fee - If you cancel your seat between 14 days and 24 hours before the trip, 50% of the full cost is refunded - If you opt not to show up for your shuttle or cancel within 24 hours of your scheduled pickup time, no refund will be provided.